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paulusresult GmbH

paulusresult GmbH

Mühlbergstr. 79
66482 Zweibrücken
Deutschland

Tel.: +49 6332 907 0185
Fax: +49-6332-907 0186

E-Mail: info@paulusresult.de
Internet: http://www.paulusresult.de

Stand number: 235

Company Profile
Customer-Experience based on NPS® and automated speech analysis: Learn about the best-in-class softwaresolution NICE Satmetrix from one of the co-inventors of the Net Promoter Score (NPS) and about automated speech analysis with NICE Nexidia. They allow you to: Execute surveys on your own without being dependant on a research institute. Get results in realt-time and share them with others – from high-level-reports down to single customer feedback. Correlate your financial data with your satisfaction and NPS results. Analyse speech (e.g. from a call-center) via phonetic technology to detect potential for cost reductions, prevent churn and ensure compliance in your call-center. In addition, paulusresult offers best-practice-consulting, ROI-calculations and benchmarks with over 10 years of experience.
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