Tel.: +49 (0)241 / 40 10 20 8 - 10
Fax: +49 (0)241 / 40 10 20 8 - 19
Stand number: 275
We understand what your customers mean!
cognesys is a top innovator regarding speech- and text-based applications with a focus on the service industry in different sectors. The topics of customer requests and statements from any desired channels (emails, social media etc.) are understood by the cognesys engine. The patented semantic analysis also recognizes sentiment and customer evaluation for selected topics. It even detects the thematic drivers regarding the NPS and KPIs for customer satisfaction in data from unstructured sources (free text) in a precise way. Our chatbot engages in an autonomous generic dialog with the customer. The aim is automated case-closing processing of requests at first contact. The next generation of the cognesys chatbot will be able to autonomously conduct surveys and interviews on customer satisfaction.