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We understand what your customers mean!
cognesys is a top innovator (awarded as one of Germany's 100 most innovative SMEs) regarding speech- and text-based applications with a focus on the service industry in different sectors and winner of the AC² Innovation Award 2019. The topics of customer requests and statements from any desired channels (emails, social media etc.) are understood by the cognesys engine. The patented semantic analysis also recognizes sentiment and customer evaluation for selected topics. It even detects the thematic drivers regarding the NPS and KPIs for customer satisfaction in data from unstructured sources (free text) in a precise way. Our chatbot engages in an autonomous generic dialog with the customer. The aim is automated case-closing processing of requests at first contact.