TEMA-Q Technik und Management für Qualität GmbH
Tel.: +49 (0)5372/97 80-0
Fax: +49 (0)5372/97 80-30
Stand number: 104
More than 25 years ago TEMA-Q was founded as a specialist for quality management in the automotive industry. The automotive industry was one of the first, who realized the importance of customer feedback for a company’s success. In cooperation with TEMA-Q they invested in the development of a unique method for gathering and use of the customers’ feedback.
This method enables us not only to catch facts but also emotions and to communicate them. So you get exciting customer stories instead of boring numbers. It also makes customer stories analysable, and you finally get a total picture from a puzzle of single stories.
And everyone – from management to department – can realize the customers’ likes and dislikes and as an additional asset even the reasons for that. An important basic for decisions within the company.